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FAQs

HOW LONG DOES SHIPPING TAKE AND HOW DO I TRACK MY ORDER?

We ship worldwide! Please see our Shipping Page for more information.

WHAT SHOULD I DO IF THE PROVIDED SHIPPING DETAILS ARE INCORRECT?

Please contact us between 9AM-5PM Monday to Friday if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel is dispatched. Should your parcel be returned to the sender, please note that we will be required to pass on a subsidised re-shipping postage fee.

However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments from PayPal, Visa, Mastercard and American Express

IS THERE A WARRANTY?

If the product is received in a damaged state, then we will provide a free replacement no questions asked. Please make sure to email pictures at [Email] along with the order number, immediately after delivery to claim a free replacement.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to review and amend your order details before you click "complete order".

CAN I RETURN OR EXCHANGE AN ITEM?

Returns are accepted within 14 days of receiving your order. Customer pays return shipping. Must be in brand new condition.

Please see our Refund/Return Policy

WHAT IS I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at support@marveltoning.com.

As soon as you discover a fault, please contact us immediately with photos or a short video (immediately after receiving your package). If 7 days have gone by since receiving your product, unfortunately we cannot offer you a refund or exchange.

If you need to contact us for any reason at all, please email us at support@marveltoning.com.

 

Resistance Level Chart
 Color Resistance
Level
Weight
 Pastel Green Light 30-40lbs (13-18kgs)
 Blush Pink Medium 50-60lbs (22-27kgs)
 Purple Heavy 70-80lbs (31-36kgs)