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Refund/Return Policy

REFUND/RETURNS

Returns are accepted within 14 days of receiving your order. Customers are responsible for return shipping (if applicable). Shipping costs are non-refundable and items being returned must be in brand new condition.

To complete your return please email us at support@marveltoning.com.

Returns will not be permitted under the following scenarios:

  • Obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ARRIVED DAMAGED/DEFECTIVE

We are terribly sorry if your order arrived Damaged or Defective. We would like to sort out any faults immediately. As soon as you discover a fault (within 2 days of receiving your parcel), please contact us immediately with photos or a short video, along with an order number.

Please send us an email at support@marveltoning.com.

If you fail to contact us within 2 days of receiving your order, unfortunately we cannot offer you a refund or replacement.

LATE OR MISSING REFUNDS (if applicable)

If you have not received a refund yet, please re-check your bank account and contact your credit card company, it may take some time before your refund is officially posted.

If you have all of the above and you still have not received your refund, please contact us at support@marveltoning.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift fiver and he/she will find out about your return.

Resistance Level Chart
 Color Resistance
Level
Weight
 Pastel Green Light 30-40lbs (13-18kgs)
 Blush Pink Medium 50-60lbs (22-27kgs)
 Purple Heavy 70-80lbs (31-36kgs)