- Address Changes and Cancellations may not be available due to the quick turnaround time. Please email us at email@example.com and provide your order number, first and last name on the order, or email you provided us when you purchased and we will try our best to accommodate any requests as much as possible.
- Note that we are unable to allow any amendments once the order has been dispatched. Please contact the shipping service directly with address issues
- Should your package be returned to sender, you will be responsible for additional shipping costs due to incorrect address entries.
- If you order fails to deliver or is delivered to the wrong address due to providing incorrect information, we are not liable for reshipment or refund. (If it has been 30 days since it was returned to us you will have to place an additional order. We will allow free shipping at this point and send your original order as well.)
- All orders will be processed within 1-2 business days.
- Tracking number will be posted 2-3 business days after your order.
- You can access your tracking number(s) by clicking the "View My Order" button within your confirmation email.
- Status Unavailable/Pre-Shipment, or something similar, may appear while the orders are still in transit to the courier. This is normal.
- Please check daily as tracking will update each time it moves to a new location.
- For international orders, once your order clears customs a delivery date will be generated.
- Please contact your local courier directly with any location questions after it has cleared customs.
SHIPPING (ESTIMATED TIMES PER COUNTRY/COURIER LINKS)
- United States: Expedited : 7-10 Business days; Free: 10-20 Business Days
- Australia, Canada, U.K. : 10-20 Business Days
- Rest of World : 10-20 Business Days
Note: Due to COVID-19, we are no longer offering expedited shipping. We will resume expedited shipping options once the situation improves.
If you have any other questions please email at firstname.lastname@example.org